Dear customer,
FINK mobility has taken the following measures in order to protect its employees, customers and the society:
- We have reviewed our contingency and business continuity plans to make sure they are good enough to face the COVID-19 pandemic.
- We have established health and safety protocols for our teams and have trained them to make sure all actions and preventive cares are understood by all.
- We have implemented home office for our office staff and you should see no difference in our services, considering FINK has paperless operations and all documentation is in our system.
- We are suggesting virtual surveys to customers, instead of sending the surveyor to the residence. If presential survey requested, we do it following our health protocol.
- Temperature of all employees is taken upon arrival for the workday, ensuring medical care in case of fever.
- Masks and alcohol gel, liquid soap and disposable towels are available and mandatory for all employees that are not in home-office.
- Customers are requested to use masks while our crew is in their homes and to make a sink with running water available at all times for our crew to wash their hands.
- Our crew is instructed to keep a distance and greetings with any physical contact is not allowed.
- All our packing material is quarantined before being used, according to the scientific publications regarding the time the virus remains active on different surfaces.
- We are working together with customers HR´s and private customer to establish the best customized procedure considering time and origin of a possible travel of the families we need to assist.
- Special cleaning of our facilities is taking place daily.
- We have organized private transportation to our operational crews to prevent them to use public transportation.
- Our HR is keeping all employees duly informed every day to assure every employee is aware of any development in the procedures and actions taken.
- All travels are cancelled.
We reassure our commitment to our people and the society, while keeping our services with seamless adaptation to the reality we are now facing regarding COVID-19.
Stay safe!
